L2 production Support Engineer

Overview

We are seeking an L2 Production Support Engineer with Testing experience to support Mobile Banking applications, troubleshoot production issues, and perform functional and regression testing.

Responsibilities

• Provide L2 production support for Mobile Banking applications and resolve incidents within SLA.
• Troubleshoot application, transaction, API, integration, and data-related issues.
• Monitor application logs, batch jobs, and interfaces; perform SQL queries for investigation.
• Execute functional, smoke, sanity, regression, and post-release testing.
• Create test cases, validate fixes, and track defects using JIRA or similar tools.
• Perform root cause analysis and prepare RCA documentation.
• Support application releases, deployments, and production validation.
• Coordinate with Development, QA, Infrastructure, and Banking/Business teams.

Requirements

• 3–6 years of experience in Mobile Banking production support and/or testing.
• Good knowledge of banking transactions, APIs, SQL, and application integrations.
• Experience with JIRA/ServiceNow or similar tools.
• Understanding of SDLC, STLC, Incident, and Change Management.
• API testing experience using Postman is a plus.
• Strong troubleshooting, analytical, and communication skills.