SSO IDM Production L2 Engineer

Your tasks

We are seeking an experienced SSO IDM Production L2 Engineer to support and maintain Single Sign-On (SSO) and Identity Management (IDM) platforms within a production security environment. The role focuses on platform availability, incident and problem management, troubleshooting, and controlled production changes.

• Monitor and maintain the availability, performance, and capacity of SSO and IDM production platforms.
• Troubleshoot and resolve production incidents, working closely with development and infrastructure teams.
• Manage problem investigations, root cause analysis, and service improvement initiatives.
• Plan and execute production changes and deployments in accordance with established change management procedures.
• Support authentication, authorisation, access provisioning, and security-related configurations.
• Identify operational risks and ensure timely escalation and adherence to security and compliance standards.
• Participate in on-call and out-of-hours support when required.

Requirements

• 8+ years of relevant experience in production support, IT security, IAM, or SSO environments.
• Hands-on experience with CA SiteMinder Web SSO and identity provisioning tools such as BMC Control-SA, SailPoint, or ForgeRock.
• Strong knowledge of LDAP, SAML, Kerberos, SSL/TLS, PKI, and authentication protocols.
• Experience supporting web technologies such as Apache, Tomcat, Nginx, or IIS.
• Scripting or automation experience using Python, shell, or Ansible.
• Strong incident management, troubleshooting, analytical, and communication skills.
• Ability to participate in on-call and out-of-hours production support.

Desirable:

• OAuth2
• OpenID Connect
• API security
• Apigee
• SQL
• ITIL knowledge

Other

SSO IDM Production L2 Engineer *Contract Duration: 12 months, extendable Experience:** 8+ years of relevant experience