Application Support Developer - DevOps / Production Support

• Application Support Developer – DevOps / Production Support
• Contract Duration: 12 Months (Extendable)
• Client: Global Bank
• Working Hours: APAC Time Zone Support

Role Overview

We are seeking an Application Support Developer to support a global banking platform, acting as the key APAC liaison between internal business teams, platform engineering, APS, ETS, and external vendors.

The role focuses on application stability, production support, incident management, and troubleshooting for Employees platform. The successful candidate will work closely with regional and global teams to investigate issues, coordinate incident resolution, and support platform releases and enhancements.

Key Responsibilities

• Provide L2/L3 application and production support, ensuring platform stability and availability during APAC hours.
• Act as the primary APAC point of contact for APS, ETS, engineering teams, business stakeholders, and external vendors.
• Lead and participate in incident triage calls, coordinate troubleshooting activities, and drive issues through to resolution or escalation.
• Monitor application health and analyse logs using Splunk and other monitoring tools to identify and resolve issues.
• Troubleshoot REST API integrations, application disruptions, and production incidents.
• Work with development teams to validate fixes, deployments, releases, and platform upgrades.
• Develop and maintain operational runbooks, knowledge articles, and support documentation.
• Use scripting and automation to improve operational efficiency and reduce recurring issues.
• Perform basic operational analytics and trend analysis to identify opportunities for continuous improvement.

Must-Have Skills & Experience

• 3–5 years of experience in Application Support, Production Support, or Site Reliability Engineering.
• Hands-on experience providing L2/L3 support in a production environment.
• Working knowledge of REST APIs and API troubleshooting.
• Experience using Splunk for log analysis, monitoring, and troubleshooting.
• Basic scripting or software development experience.
• Strong incident management and troubleshooting capabilities.
• Excellent verbal and written communication skills, with the confidence to lead incident bridge calls and engage technical and non-technical stakeholders.
• Ability to collaborate effectively with regional and global teams.

Good to Have

• Python scripting experience.
• Exposure to Groovy or other scripting languages.
• Familiarity with DevOps, Agile methodologies, and automation practices.
• Experience with conversational AI platforms or Amelia SoundHound.
• Understanding of application architecture, system integrations, and cloud-based platforms.