Customer Care Specialist (Korean speaking)

Welcome to ArctX Solution - Your Trusted Software Solutions Partner!

Our journey began in 2020 in Armenia when we brought our passion for innovation and excellence to a new global stage.

As a leading B2B and B2C software solution provider, we offer a diverse range of services that empower businesses to thrive in today's digital landscape. There are unique, purposeful, and effective Web and Mobile Design & Development and Customer Support with full exclusive customization to cater to our customers’ specific needs.

The Customer Care Specialist is responsible to address client inquiries and resolve their complaints, generally providing a higher level of customer support through creating a sense of care and emotional connection.

This position is shift based and includes morning, evening, and night shifts.  

Provide instructions, terms, and conditions of services to current and new clients

Timely and accurately respond to client inquiries 

Carefully and decisively handle customer complaints 

Provide exceptional customer support to attract, retain, and satisfy user

Receive and deliver all necessary information among colleagues during the work cycle

Report any issues or bugs in the websites to the proper departments 

Inform clients of any changes or updates through the livechat

Collaborate closely with the CRM and Risk Management teams to deliver the best service

Collaborate in training colleagues in daily tasks.

Bachelor's degree or higher

Korean language TOPIK 3 or higher

English language B2 or higher

Customer support experience will be a plus

Knowledge about e-wallet and crypto will be a plus

Communication skills, customer and service orientedness

Emotional Intelligence

Ability to learn fast, flexible to changes

Ability to work under pressure.