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Guide Scheduling & Operations Coordinator

Arctic GM Experiences OYRovaniemi, FinlandEURESpublished 10/29/2026
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We are looking for an experienced and organised Guide Scheduling & Operations Coordinator to manage scheduling and operational coordination for a team of approximately 80–100 guides in our tourism company in Rovaniemi.The ideal candidate must have hands-on experience with MaraPlan and Bókun systems and a good understanding of tourism operations, workforce scheduling, and working-time administration.

Key Responsibilities

  • Prepare and manage work schedules for 80–100 guides.
  • Use MaraPlan for workforce scheduling and working-time management.
  • Use Bókun to manage bookings and coordinate tour operations.
  • Coordinate guide availability, shift changes, replacements, and last-minute schedule adjustments.
  • Monitor working hours, overtime, absences, and working-time balances.
  • Ensure sufficient staffing for daily tours and activities.
  • Maintain accurate scheduling records and support payroll preparation.
  • Coordinate closely with operations managers and team leaders.
  • Ensure compliance with applicable Finnish employment legislation and collective agreements.

Requirements

  • Practical experience with both MaraPlan and Bókun is required.
  • Previous experience in workforce scheduling, tourism operations, or personnel coordination.
  • Ability to manage schedules for a large team.
  • Good understanding of Finnish working-time regulations and collective agreements.
  • Strong organisational, communication, and problem-solving skills.
  • Good command of English; Finnish is an advantage.
  • Ability to work efficiently in a fast-paced, seasonal tourism environment.

What We Offer

  • An important role in a growing tourism business in Lapland.
  • An international working environment.
  • Responsibility for coordinating a large guide team and supporting daily operations.
  • An opportunity to contribute to efficient and high-quality tourism services.

How to Apply

Please submit your CV and a short introduction outlining your experience with MaraPlan, Bókun, and guide scheduling.We look forward to hearing from you!