IT Service Desk/Helpdesk [M/F]
Machine translation — original language: Polish.Show original
Daily tasks
- receiving and handling user tickets,
- diagnosing and resolving basic hardware and software problems,
- supporting users of Windows systems and the Microsoft Office suite,
- assisting in resolving problems related to computer hardware, applications, and software,
- handling tickets and providing support in accordance with applicable procedures.
Requirements
higher education in the field of IT or related, min. 1 year of experience in basic IT technical support, at least one certificate confirming knowledge in the field of: installation, configuration, or maintenance of the Microsoft Windows 10/11 system, or Microsoft Office 2019 / Microsoft 365 at the MOS level or higher,
readiness to work 100% onsite in Warszawa, readiness to work in shifts in a 24/7 system, English language at B2 level.