Network Support Engineer

I’m working with a growing business in Camberley that needs a Network Support Engineer to join its small in-house IT team. You’ll be the networking expert their engineers rely on, and you’ll also keep things running smoothly for the head office. You don’t need to be a CCNA-level specialist. You do need solid practical networking experience and a willingness to get stuck in.

The networking side The company’s engineers regularly bring new sites online. When they need support, you’re the escalation point. That means: Configuring routers and firewalls for new sites Setting up port forwarding and IP addressing securely, opening only what’s needed Troubleshooting connectivity and performance issues, both remotely and occasionally on site Making sure network setups meet the company’s security standards Escalating the really complex problems to a senior specialist in the team

The support side It’s a small team, so you’ll also own day-to-day IT for 30–40 head office staff: Building and deploying laptops and mobile devices (Apple MDM, training provided) Onboarding and offboarding users in Microsoft 365 and Azure Handling everyday support requests, from Wi-Fi to printers Cabling, crimping and setting up new equipment Taking ownership of small projects, such as phone system rollouts and device refreshes

About you 3+ years in an IT support or network support role Strong practical knowledge of TCP/IP, subnetting, DHCP, DNS, NAT, VLANs, port forwarding and firewalls Hands-on with kit: patching, crimping and getting things working from scratch Security-conscious and detail-oriented A self-starter who’s happy to own a task, talk to people and see it through A full UK driving licence for occasional site visits

Bonus points for Network+, CCNA or similar Experience with Ubiquiti, Sophos, Fortinet, DrayTek or Meraki An MSP or field engineering background Cyber Essentials or ISO 27001 exposure

Interested? Apply now or email your CV to Andy Dale at Arcas Tech for a confidential chat.