Manager, Retail Operations – Korea

Your tasks

If you were the Manager, Retail Operations - Korea, here are some of the core activities you would be doing:

• Collaborating with Director, Retail – Korea and APAC, Store Development, Country Manager, and key stakeholders to create and execute a short and long-term operations strategy for our retail stores
• Leading retail operations for all Korea NSO’s - providing coaching/feedback to local Operations and Retail teams
• Partnering with the global Asset Protection team for executing and driving the broader regional and global Asset Protection strategic initiatives within your market.
• Collaborating with retail and cross functional partners to drive risk and loss reduction activities and programs.
• Prioritizing all initiatives, tasks, events and architecting a global retail operating calendar, supporting all initiatives launching to the stores led by other teams
• Leading the development and management of comprehensive project plans
• Coordinating with cross-functional teams, clearly defining their roles and deadlines to ensure project success
• Providing support and guidance to store teams pre-open, at-open and for the first six months after opening
• Providing updates to leadership and the wider business on new store project statuses
• Identifying and quickly escalating potential risks and roadblocks to leadership
• Working closely with the retail channel to ensure stores are supported in all areas
• Leading and supporting the development and execution of programs to enhance the guest experience and drive sales and profitability
• Consolidating store feedback into concise actionable deliverables that drive cross-functional priorities, and then projects

Here are some of the things you could be working on in the future:

• Implementing Global Retail Programs (i.e.Store Supplies, Facilities, Minor Works, Back of House Programs)
• Leading the launch and delivery for Retail Strategic Initiatives that might include – a Workforce Planning Management tool, Task Management/Store Communication tool, Power BI reporting, and POS/RFID projects
• Partnering with cross-functional partners to develop strategies that enable product and omni programs, inclusive of fixtures, product flow, back of house capacity, front of house capacity
• Leading cross-functional meetings and maintain shared documents, files, resources in an organized and easy to access system
• Creating a global retail operations calendar, becoming air traffic control for our stores
• Sequencing global projects, day to day tasks, continuous training, holiday programs and implementations to ensuring projects comes to life in our stores at the right time
• Creating a go-to-market strategy, ensuring brand campaigns, product campaigns, visual merchandise strategies, product training drives guest experience.

Requirements

Are you our next Manager, Retail Operations and Initiatives?*

• You have a bachelor’s degree in Business, Management, Information Technology, or a related field
• You have 5 years of progressive vertical multi-unit retail experience, the majority of which you were leading retail or operation teams
• You have experience in management consulting, with the ability to pull multiple teams together to lead global projects
• You have the ability to communicate clearly and effectively with stakeholders at all levels, build strong relationships, and ensure that everyone is on the same page
• You have exceptional leadership capabilities with a demonstrated experience building high-performing teams
• You have expertise in retail operations and spotting opportunities and translating them to business performance
• You have extensive knowledge of store level guest experience, operational processes including (scheduling, training, inventory management, etc.)
• You are capable of finding simple, scalable solutions for complex problems and developing others to do the same
• You are proficient in managing a portfolio of projects and leading change through others
• You have excellent interpersonal skills, with the ability to build, maintain, and influence relationships at all levels
• You have excellent communication skills, and you excel at executive level communications,
• You have a commitment to excellence, continuous improvement, and personal development
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You have strong computer skills (especially Microsoft Excel and PowerPoint)
• You are able to travel (domestically and internationally) as required
• Your passion for your work is paralleled by your passion for getting outside and living it