Product Guide - Seasonal
What awaits you at ARC’TERYX: You are the face of the brand on the sales floor and provide an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to set bold objectives, both in our stores and in our communities.
You are product-obsessed and never miss an opportunity to go out and try them to see for yourself how they perform. Your connection to nature is your priority and you greet others who feel the same. You share your product knowledge authentically with guests and recommend products based on their interests and needs.
You prioritize your personal development and professional growth, and you celebrate the achievements of others. You recognize that we create a better world, together.
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Your Opportunity at ARC’TERYX: You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.
You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.
Here is what you will do as a Product Guide at Arc’teryx: | As a Product Guide at Arc’teryx, here’s what you’d be doing: Deliver a best-in-class brand experience to our guests by sharing your technical product knowledge and helping them solve problems.
Acquire in-depth knowledge of our products and seamlessly weave this information into guest interactions in an authentic way.
Promote Arc’teryx as a brand ambassador, both in-store and in the community.
Develop your passions in-store and out-of-store with the support of the team.
Contribute to improving the guest experience by working with the store leadership team on brand projects and initiatives.
Provide feedback on visual merchandising and the in-store experience to help drive sales.
Maintain an open and collaborative relationship with your team and store leadership.
Assist with and participate in various in-store tasks, as assigned by the leadership team.
Answer store phones, voicemails, and emails; occasionally, this may include responding on regional social media.
Use the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
Receive and unpack merchandise boxes as needed (boxes can weigh 5 to 30 lbs [2.25 to 13.6 kg]).
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Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
Championing Arc’teryx as a brand ambassador both in-store and in the community
Developing your passions both in and out of the store with the support of the team
Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
Providing feedback on merchandising and in-store experience to help drive sales
Maintaining an open, collaborative relationship with your team and store leadership
Supporting with and participating in various store tasks as assigned by the leadership team
Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
Receiving and unpacking boxes for inventory as required (boxes can weigh 5-30 lbs)
Are you our next Product Guide? | Are you our next Product Guide? You are passionate about delivering exceptional customer service.
You love to have fun at work and hold yourself accountable to what is expected of you.
You are motivated and enjoy problem solving.
You remain highly flexible in the face of ambiguity.
You effectively balance autonomy and collaboration.
You inspire innovative thinking and continuous improvement.
You seek the best solutions (not necessarily the easiest ones), with an unwavering commitment to doing what is right.
Your passion for your work is accompanied by a passion for the outdoors and a desire to fully enjoy it.
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You are passionate about delivering exceptional customer service
You love to have fun at work, and hold yourself accountable to what is required of you
You are self-motivated, and enjoy problem solving
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it
Expectations: | Expectations: All employees' availability must reflect the needs of the business, which may change from time to time. The Store Manager determines availability needs (in partnership with the Regional Manager), and this schedule may include a combination of shifts, including mornings, evenings, and weekends.
All employees must be available to work Black Friday (the day after US Thanksgiving) until the end of the holiday season. This period will be defined annually based, in particular, on the date until which guests are permitted to return holiday merchandise.
You are fully accountable for all deliverables in the Product Guide Role and Responsibilities document and oversee their execution.
Under the direction of the Store Leads, Store Manager, and Assistant Manager, you perform other additional projects, tasks, and missions as needed and requested.
Arc’teryx is committed to providing a French working environment in Quebec. We have taken all reasonable steps to avoid requiring English proficiency. However, English proficiency remains essential for this position for the following reasons:
Frequent communication with English-speaking colleagues located outside of Quebec (notably in British Columbia, where the headquarters is located).
Interactions with business partners and clients located in English-speaking regions, including internationally.
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All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends.
All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Arc’teryx is committed to providing a French working environment for employees in Quebec. We have taken all reasonable steps to avoid requiring fluency in English, however, this requirement remains essential for this position for the following reasons:
Frequent communication with English-speaking colleagues located outside Quebec (notably at our headquarters in British Columbia).
Regular interaction with clients and business partners located in anglophone regions or internationally.
Availability Requirements | Availability Requirements: Part-time employees must:
Offer open availability for at least two (2) of the three (3) weekend days (Friday, Saturday, and Sunday).
Also be available for one (1) opening shift and one (1) closing shift during the week, with a minimum availability window of six (6) hours.
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Part-time employees must:
Provide open availability for at least two (2) of three (3) weekend days (Friday, Saturday, Sunday)
Also be available for one (1) opening and one (1) closing shift during the week with a minimum six (6) hour availability window.
Compensation: The salary scale for this position is $20.70 to $23.10 CAD per hour.
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The pay range for this role is CAD$20.70–CAD$23.10 hourly
Most new team members join between the bottom of the scale and the midpoint, allowing them to contribute quickly while continuing to develop their expertise, collaborations, and impact at Arc’teryx. This scale reflects market alignment as well as the scope of the role. Individual compensation is determined based on skills, experience, and level of responsibility. We place great importance on fair, equitable, and competitive compensation. This is reviewed regularly to ensure internal alignment and continued relevance to the market. Transparency is an integral part of our commitment and the recognition of the value you bring to our team. In addition to base salary, Arc’teryx supports its teams through benefits designed to promote work-life balance: Development, community, and gear – Professional development opportunities, Arc’teryx Academies (outdoor skill-building events), Employee Belonging Councils, as well as access to employee discounts and Pro Deals (exclusive pricing on gear). Time and flexibility – Paid time off, wellness time, and the “Live it, Learn it” program (paid days dedicated to outdoor activities and exploration). Wellbeing – Employee Assistance Program (EAP) accessible 24/7. Health – Extended health, dental, and vision insurance, including mental health support, fertility benefits, and gender-affirming care (full-time employees). Financial wellbeing – RRSP matching, eligibility for the Arc’teryx Annual Incentive Plan, and access to the Employee Stock Purchase Plan (ESPP), where applicable (full-time employees). Family support – Parental leave top-up and a nesting period for new parents (full-time employees). *Eligibility for certain programs may vary by role.
Equal Opportunity
Arc'teryx is committed to actively creating and fostering an inclusive culture where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, our staff, and our guests, and we do so in a safe space where curiosity and acceptance prevail.
Creating an inclusive workplace aligns with our “Do Right” philosophy, while also providing the added benefit of evolving our business. We believe that inclusion helps us create a healthier and friendlier workplace, stimulates creativity and innovation, and reflects the communities where we operate. Applicants, employees, and guests can expect equal opportunity and fair treatment in accordance with our values.
Applicants, employees, and guests can expect equal opportunity and fair treatment in accordance with our values.
Leave it Better. We believe that the mountains transform us, that our way of adventuring is important, and that there is always a better way to do things. Join us in creating positive change in ourselves, in our communities, and in the world. Live it. Get outside: the mountains make us better. Evolve by questioning things. Always searching for better. Commit. We set ambitious goals and see them through.
This is an existing position. Compensation: hourly rate #LI-Onsite ------------------------------------------ Most new team members join between this range, where they can contribute right away while continuing to grow their craft. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. Additionally, the role is eligible to participate in a bonus plan based on the performance of their store. We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team. In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life. Eligibility varies based on regularly scheduled hours. Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear) Time & Flexibility - Wellness time and ''Live it, Learn It'' Days (dedicated paid days to get outside & explore) Wellbeing - 24/7 Employee Assistance Program (EAP) Health - Extended health, dental, and vision coverage, including mental health support, fertility benefits, and gender-affirming care (full time employees) Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable (full time employees) Family support - Parental leave top-up and a nesting period for new parents (full time employees) *Eligibility for certain programs may vary by role. Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.
This is for an existing vacancy. Compensation: Hourly #LI-Onsite