Support Engineer
About the company
Are you an experienced first line support engineer looking for your next step? Our client is an established technology services provider in Brighton, and they’re looking for a customer-focused engineer to join their support team. You’ll resolve issues yourself rather than just logging them.
Your tasks
- Handling customer calls and support tickets, and troubleshooting issues through to resolution
- Supporting customers across telephony, network and connectivity services
- Working to agreed service levels for responses and resolution
- Visiting customer sites from time to time
Requirements
What we’re looking for
- Service desk experience, ideally a couple of years in first line support
- A good grasp of ticketing systems, triage and service desk processes
- Strong customer service skills and a calm, reassuring manner
- Keenness to learn, take ownership and be part of a team
Experience in telecoms, a managed service provider or a similar environment would be a plus. So would networking knowledge or on-site/installation experience.
What we offer
You’ll be well supported, with structured onboarding and mentoring from an experienced team.
What’s on offer
- £28,000–£32,000, depending on experience
- Hybrid working after an initial office-based onboarding period
- Flexible shift patterns within standard business hours
- Private healthcare, a holiday allowance that grows with service, a pension and other benefits
Other
Second Line Support Engineer Brighton (hybrid) | £28,000–£32,000 + benefits | Permanent, full-time