Desktop Support Analyst

About the company

We are partnering with a prestigious investment bank to appoint a Desktop Support Analyst to their IT Support team in Dublin.

Your tasks

• First-line support for hardware, software and end-user issues

• Troubleshooting Windows 11, Microsoft 365, VPN and network connectivity

• Building and deploying devices, including new starter setups

• Logging incidents and escalating complex issues to senior engineers

Requirements

The role is open to candidates starting their IT career, as well as service desk professionals with some experience. Experience in financial services or supporting on a trading floor will be highly regarded.

• Up to three years in IT support or service desk, or hands-on IT experience through education, internships or projects

• Working knowledge of Windows, Microsoft 365 and core networking concepts

• Strong troubleshooting skills and a professional, customer-focused manner

• A degree, diploma or equivalent in IT or a related field

Desirable: Intune, Active Directory, ServiceNow, CompTIA A+ or Microsoft Fundamentals, and exposure to Bloomberg or trading desk support.

Applicants must have the right to work in Ireland.

What we offer

Initial 6 month contract €200 - €250 a day

On offer: mentoring from senior engineers, enterprise-level experience and a clear career path.

Other

Desktop Support Analyst | Dublin | Contract | On-site