Customer Service Manager

Your tasks

Customer Service Manager Job Objective: Lead the Customer Service operation, guaranteeing customer satisfaction, compliance with service levels, and operational efficiency through the strategic management of orders, deliveries, incidents, and continuous process improvement.

Main responsibilities

• Direct and develop the Customer Service team.
• Ensure compliance with service levels and commitments to customers.
• Monitor satisfaction indicators, deliveries, response times, and incident resolution.
• Coordinate actions with Sales, Logistics, Operations, and Planning.
• Manage escalations, identify improvement opportunities, and optimize processes.
• Drive operational efficiency and the development of long-term commercial relationships.

Requirements

Requirements and profile Bachelor's degree in Administration, International Business, Industrial Engineering, or a related field. Experience in managerial or leadership positions in Customer Service, customer service, or operations. Experience in team management, order tracking, and service to national and international customers. Management of performance indicators (KPI), data analysis, and report preparation. Knowledge of ERP (SAP desirable), CRM, and advanced Excel. Advanced English, preferably bilingual. Leadership, negotiation, effective communication, and problem-solving skills. High customer orientation, results focus, and continuous improvement.

-Requirements-

• Minimum education: Higher education - Bachelor's degree
• 2 years of experience
• Age: between 35 and 45 years old

Other

Keywords: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, servicio, service