IT Support Engineer

Your tasks

1. Incident Management: Log incidents, perform initial troubleshooting and diagnosis,

update tickets, coordinate with resolver teams, and confirm ticket closure.

1. EUC and Desk-Side Support: Provide onsite troubleshooting for desktops, laptops,

operating systems, applications, and end-user service requests.

1. Hardware Break-Fix: Troubleshoot hardware issues, replace equipment, coordinate

loaner devices, and liaise with OEMs/vendors for warranty repairs.

1. IMACD Services: Handle installations, moves, additions, changes, and disposal activities

(subject to client approval).

1. Smart Hands Support: Provide basic onsite assistance for network devices, routers,

switches, servers, printers, and other IT infrastructure under the guidance of remote teams.

1. Asset Management: Update asset inventory, track stock, manage equipment lifecycles,

and maintain records of asset movements.

1. Device Wiping and PC Refresh: Perform secure device wiping using client-provided

tools and assist with end-user device refresh activities.

1. Printer and Meeting Room Support: Handle first-level printer troubleshooting,

coordinate consumables, and support video conferencing equipment, projectors, and meeting room devices.

1. Additional EUC Support: Support Citrix virtual desktops, thin clients, endpoint security,

BitLocker, network patching, scanners, and desktop telephony/VoIP

Requirements

1. Proven experience in IT Support, Helpdesk, or IT Infrastructure
2. Basic English communication skills are required.
3. Strong problem-solving abilities and a proactive, service-minded attitude.