Team Lead Customer Service (m/f/d)

apvento GmbH supports companies in filling demanding specialist and management positions and brings qualified candidates together with suitable employers.

On behalf of a client, we are looking for an experienced Team Lead Customer Service (m/f/d). The position includes the functional and disciplinary leadership of the Customer Service team, the management of day-to-day operations, and the continuous development of processes and service quality.

Your Tasks

• Functional and disciplinary leadership of the Customer Service team
• Support and management of the team in day-to-day operations
• Conducting feedback and development meetings
• Definition, communication, and monitoring of clear team goals
• Analysis of relevant KPIs as well as derivation and implementation of suitable measures
• Identification of improvement potential in existing processes
• Continuous development of service quality
• Ensuring careful data maintenance and high data quality
• Interface management with Sales, Quality Assurance, Supply Chain, as well as external service partners

Your Profile

• Successfully completed commercial vocational training
• Strong technical affinity
• Several years of professional experience in Customer Service
• Experience in the functional and/or disciplinary leadership of a team
• Confident handling of ERP and CRM systems, ideally Microsoft Dynamics NAV and Salesforce
• Professional handling of Microsoft Office 365
• Very good English skills
• Structured, solution-oriented, and implementation-strong way of working
• Strong communication skills, sense of responsibility, and a clear understanding of leadership

We Offer

• Flexible working hours, taking service hours into account
• Home office according to internal regulations
• High-quality and modern work equipment
• 30 days of vacation
• Subsidies for company pension schemes and capital-forming benefits
• Vacation and Christmas bonuses
• Scope for design within your own area of responsibility
• Collegial working environment with collaboration at eye level
• Company events to strengthen cohesion
• EGYM Wellpass
• Bike leasing via BusinessBike

Your Application

If you want to take on leadership responsibility, actively develop processes, and sustainably improve service quality, we look forward to receiving your application.