Customer Success Associate
About the company
At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for an Customer Success Associate to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
Here, titles don’t define us-ideas do. You’ll thrive in a culture where everyone’s input shapes the future.
Your tasks
- Ensure that the client gets value from AppsFlyer platform
- Provide client with best practices on Mobile marketing
- Train clients on AppsFlyer, drive feature adoption and enhance product stickiness.
- Be the clients’ voice inside AppsFlyer
- Drive upsell and cross-sell opportunities with clients
- Deliver business review to decision makers and c-level executives
- Assist with closure of new logos and ensure smooth onboarding experience
Requirements
What you have
- 2-4 years of experience with digital marketing / analytics / product management
- Excellent program management skills
- Excellent communication skills
- Experience with tools like: Salesforce, Asana, Slack
Bonus Points
- Preferred experience in servicing SaaS products
- Preferred experience with mobile advertising / analytics landscape in China
- Being recommended by an AppsFlyer employee
What we offer
When we say obsession, we mean we will do everything to make you feel those AF vibes; whether it’s company breakfasts, happy hours and parties, our connection to each other is always a core focus. Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Associate positions. This is an opportunity to be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.
Other
At AppsFlyer, we’re committed to building a diverse and inclusive workplace. Don’t meet 100% of the qualifications? if you’re excited about this role and believe you have the skills to succeed, we encourage you to apply.