OPERATIONS EXECUTIVE

Your tasks

Role Purpose Manage assigned security sites and personnel to deliver reliable, professional, and technology-enabled security services that meet Applied Protection’s standards, contractual commitments and regulatory requirements.

Roles & Responsibilities

1. Site Operations: Oversee daily operations, conduct regular site inspections and maintain updated site files, assignment instructions andStandard Operating Procedures (SOPs).
2. Manpower Deployment: Prepare and update weekly rosters, verify attendance and arrange timely relief or redeployment to fulfil contractual headcount and minimise service disruption.
3. Compliance & Standards: Ensure deployed officers meet applicable licensing, training and PWM requirements. Maintain professional turnout, discipline, conduct and adherence to site duties.
4. Client Relationships: Serve as the operational contact for clients, address feedback promptly and follow through on corrective actions to build confidence in AP’s services.
5. Risk & Incident Management: Conduct security and safety risk assessments, investigate incidents, verify reports and prepare After-Action Reviews (AARs), with recommendations to prevent recurrence.
6. Training & Readiness: Conduct onboarding, on-the-job training and SOP refreshers; coordinate required training and conduct at least one exercise per site within AP’s approved training cycle.
7. Technology & Reporting: Monitor attendance, patrol completion and incident reporting through AP’s digital platform. Support virtual patrols and integrated security systems where deployed, and follow up on faults or missed activities.
8. People Management: Coach officers, monitor performance, support recruitment and address welfare, grievances and disciplinary matters fairly, in coordination with HR and management.
9. Administration & Resources: Ensure timely submission of leave and medical records, monthly client reports and supporting billing documents. Maintain site equipment and arrange prompt distribution of supplies and company communications.
10. Service Improvement: Identify operational gaps and recommend practical improvements to security effectiveness, productivity and client satisfaction.

Requirements

1. Relevant experience in security operations, manpower deployment, and client management.
2. With a valid PRD License, minimum Security Supervisor Rank
3. Completed at least one relevant WSQ Diploma in Security module, as an AP employment requirement.
4. Strong leadership, communication, incident reporting, and problem-solving skills; confident using digital reporting systems.
5. Valid driving licence and own car for site visits and operational response.
6. Able to attend to urgent operational matters outside normal working hours when required.