Lettings Assistant

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Lettings Assistant, you'll play a key role in helping customers find and move into their new home, delivering a positive and professional experience throughout the lettings journey. Working across a designated area, you'll support the relet of vacant properties, helping to maximise occupancy and create sustainable tenancies.

You'll conduct pre-marketing visits to gather information for property advertisements, including photographs and floor plans, while ensuring outgoing customers understand their responsibilities before moving out. You'll arrange and carry out accompanied viewings, answering customer questions, checking Right to Rent documentation and helping prospective customers make informed decisions about their new home.

You'll also be responsible for ensuring properties meet our lettable standard before tenancy commencement, completing property inventories, capturing photographic evidence, obtaining meter readings and working closely with internal teams to ensure homes are ready to let. Supporting vulnerable customers and collaborating with colleagues across Lettings, Communities and Empty Homes teams, you'll help deliver a seamless customer journey from enquiry through to move-in.

This is a fixed term role until 16th April 2027. Ideally, you'll be based in the Southampton/Hampshire area, covering a region that spans from Mid Sussex to Cornwall.

Essential criteria

• Experience delivering excellent customer service in a customer-facing environment.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Ability to work independently and make decisions in line with policies and procedures.
• Good IT skills, including experience using Microsoft Office applications and digital systems.
• Experience coordinating appointments, inspections, viewings or customer visits.
• A full driving licence and access to your own vehicle

More about you

You'll be proactive, organised and passionate about delivering great customer experiences. You enjoy working with people, building positive relationships and helping customers through important life events such as moving home.

You'll be comfortable working independently, managing your own diary and travelling across your area to carry out property visits and viewings. Experience within social housing, lettings, housing management or property services would be beneficial, but just as important is your ability to provide a professional service, solve problems and support customers with empathy and understanding. Experience working with vulnerable customers or within a fast-paced operational environment would be an advantage.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We'r