Skin Care Expert

Your tasks

Responsible for providing professional skincare advice tailored to individual customer needs and concerns. This role combines product expertise, consultation services, and in-store treatments to enhance customer satisfaction and brand loyalty. The position plays a key role in creating a premium beauty experience while contributing to commercial objectives through effective product recommendations and service excellence.

1. Customer consultation & expertise

• Conduct in-depth skin consultations to understand customer concerns, skin types, and beauty goals.
• Provide personalized skincare and haircare recommendations based on individual needs and product suitability.
• Educate customers on product benefits, routines, ingredients, and best practices to achieve desired results.
• Build trust and long-term relationships through expert guidance and exceptional service.

2. Beauty services & treatment delivery

• Perform professional facial treatments and skincare services in the designated beauty room.
• Ensure treatments are delivered in accordance with brand protocols, hygiene standards, and customer comfort requirements.
• Monitor customer progress and recommend appropriate treatment plans and product regimens.
• Maintain treatment areas, tools, and equipment to the highest standards.

3. Sales & commercial performance

• Drive sales of skincare and haircare products through consultative selling techniques.
• Achieve individual and store sales targets while maximizing conversion opportunities.
• Promote new launches, hero products, and seasonal campaigns to customers.
• Support cross-selling and upselling opportunities to enhance the overall customer basket.

4. Brand experience & store support

• Deliver a premium customer experience aligned with brand values and service standards.
• Maintain up-to-date knowledge of skincare trends, products, ingredients, and industry developments.
• Support visual merchandising and product presentation standards within the store.
• Collaborate with the store team to ensure seamless customer service and operational excellence.

Requirements

• Minimum 3 years of experience in a skincare, beauty advisor, aesthetician, or similar customer-facing beauty role.
• Certification in beauty therapy, aesthetics, cosmetology, or a related field is preferred.
• Multi brand-retail environment experience required.
• Strong knowledge of skincare products, ingredients, skin concerns, treatment techniques, and beauty trends.
• Experience conducting skincare consultations and performing facial treatments.
• Proven ability to achieve sales targets through personalized customer engagement and recommendations.
• Excellent communication, interpersonal, and customer service skills.
• Professional appearance and a passion for beauty, wellness, and customer care.
• Ability to build strong customer relationships and deliver a luxury retail experience.