Assistant Service Manager - CTI Field Service

Your tasks

Summary We are looking for an Assistant Service Manager to manage the CTI Cryogenic Field Service. This role is ideal for someone ready to step into a leadership position while leveraging strong technical knowledge in cryogenic.

In this role, you will play a key role in ensuring the reliable operation of cryogenic across customer environments, where system performance precision and uptime are critical.

• Lead and support field service activities for CTI cryopumps, including installation, troubleshooting, regeneration issues, cooldown performance, leak diagnostics, and controller interfacing.
• Lead and guide Service Engineers and technicians, providing technical support for escalation cases and complex issues.

• Ensure all service activities meet quality standards, safety requirements, and proper documentation practices.
• Support and participate in complex on-site troubleshooting, diagnostics and root cause analysis when required.

• Drive continuous improvement of workflow and installation/troubleshooting methods.
• Support manpower planning and coordination of service jobs daily.

• Coach and mentor the field service team to strengthen technical capabilities and overall performance.

Requirements

What You Must Have

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Minimum 4 years of relevant experience in vacuum systems or similar industrial equipment , including leadership exposure.

• Strong troubleshooting capability in electrical and mechanical systems.
• Strong communication and documentation skills, with the ability to interface professionally with customers, suppliers, and internal stakeholders.

• Experience with CTI cryopumps or vacuum pumps will be an added advantage.

What we offer

• Take on a leadership role in a highly specialized technical field
• Work on advanced cryogenic and vacuum systems in critical environments

• Opportunity to develop both technical expertise and team leadership skills
• Be part of a team focused on quality, precision and continuous improvement

• Stable and growing service operations