Your tasks
- Receive and welcome visitors, clients, and guests professionally.
- Handle incoming calls, respond to enquiries, and direct calls to the appropriate departments.
- Schedule meetings, maintain appointment records, and notify relevant staff of visitors.
- Provide accurate information about the organization's services and respond politely to enquiries.
- Maintain visitor registers, appointment schedules, and other front desk documents.
- Receive, sort, and forward emails and other correspondence to the appropriate departments.
- Assist with photocopying, printing, filing, and other office duties.
- Keep the front desk and reception area clean, organized, and welcoming.
- Listen to visitors' concerns and direct complaints to the appropriate personnel for resolution.
- Accept letters, packages, and other deliveries and ensure they reach the appropriate recipients.
- Protect sensitive company information and handle documents responsibly.
- Perform additional administrative tasks assigned by the supervisor or management.
Requirements
- Minimum of OND
- Good verbal and written communication skills
- Basic computer knowledge including Microsoft Word, Excel, and email
- Good customer service and interpersonal skills
- Professional appearance and a polite attitude
- Strong organizational and time management skills
- Ability to multitask and work under minimal supervision
- Good telephone etiquette and attention to details
- Communication skills.
- Customer service skills.
- Organization and record management.
- Problem-solving abilities.
- Time management.
- Teamwork and collaboration.
- Professionalism and confidentiality.
