Construction Public Relations Officer (PRO)

Your tasks

Public Relations & Stakeholder Management

• Act as the main point of contact between the company, HDB residents, Town Councils, relevant authorities and project stakeholders.
• Handle public enquiries, feedback and complaints professionally, ensuring timely follow-up and resolution.
• Coordinate with site management to address residents' concerns regarding construction activities, noise, dust, access and safety.
• Conduct regular site visits and maintain positive relationships with residents and surrounding communities.
• Prepare and distribute notices, circulars and announcements regarding upcoming construction activities and potential disruptions.
• Attend meetings with HDB representatives, Town Councils and other relevant stakeholders when required.
• Maintain proper records of public feedback, complaints and follow-up actions.
• Prepare regular public relations reports and updates for project management.

Site Administration & Worker Management

• Provide administrative support to the project team and assist in daily site operations.
• Monitor, maintain and verify workers' daily attendance records, including working hours, overtime and absenteeism.
• Coordinate with site supervisors and the HR Department on attendance discrepancies, leave matters and other worker-related issues.
• Assist site management in monitoring workers' discipline, conduct and compliance with company rules and regulations.
• Report disciplinary issues to site management and HR, and assist with necessary follow-up actions.
• Maintain proper site administrative records, documentation and reports.

Head Office Coordination & Procurement Support

• Act as a key liaison between the site team and Head Office to ensure smooth communication and coordination.
• Coordinate closely with the Procurement Department on site material requirements, purchase requests and delivery arrangements.
• Follow up on material orders, delivery schedules and outstanding procurement matters to support site operations.
• Communicate site requirements, operational issues and urgent requests to the relevant Head Office departments.
• Assist in coordinating administrative matters between the project team, HR, Procurement and other departments.
• Perform other related duties as assigned by management.

Requirements

Job Requirements

• Minimum 2 years of relevant working experience in Singapore's construction industry, with experience in HDB projects.
• Prior experience in Singapore HDB construction projects is mandatory.
• Previous experience as a Public Relations Officer (PRO) in construction projects is required.
• Familiar with HDB project requirements, resident engagement procedures and complaint management.
• Experience in site administration, workers' attendance monitoring and disciplinary coordination is preferred.
• Able to coordinate effectively with site teams, Head Office and Procurement Department.
• Strong communication, interpersonal, organisational and problem-solving skills.
• Able to handle residents' complaints and challenging situations professionally.
• Proficient in Microsoft Office applications, including Word, Excel and Outlook.
• Good command of written and spoken English.
• Able to work independently, multitask and work effectively in a fast-paced construction environment.
• Responsible, proactive and detail-oriented with strong follow-up skills.