Assistant Operations Executive
An On-Site Assistant Operations Executive oversees and manages cleaning operations at client sites, ensuring high-quality services and client satisfaction.
Key Responsibilities:
- Manage cleaning staff: Managing and oversee a pool of cleaners, replace headcount at site if needed.
- Ensuring quality standards: Monitoring and maintaining high cleaning standards, adhering to client requirements.
- Client communication: Building and maintaining relationships with clients, addressing concerns, and gathering feedback.
- Scheduling and planning: Update cleaning schedules, allocating resources, and planning workflows to HQ.
- Inventory management: Managing cleaning supplies, equipment, and materials.
- Health and safety: Ensuring compliance with health and safety regulations, protocols, and client-specific requirements.
- Performance monitoring: Evaluating staff performance, providing feedback, and identifying areas for improvement.
- Issue resolution: Resolving issues, complaints, or conflicts that arise during cleaning operations.
Skills and Qualities:
- Leadership: Ability to motivate, guide, and manage cleaning staff.
- Communication: Strong verbal and written communication skills for interacting with clients, staff, and management.
- Problem-solving: Ability to resolve issues, think critically, and make decisions.
- Attention to detail: Ensuring high-quality cleaning services, attention to detail, and adherence to client requirements.
- Time management: Effective time management, prioritization, and organization skills.
Goals :
- Client satisfaction: Ensuring high client satisfaction ratings, building strong relationships, and retaining clients.
- Quality standards: Maintaining high-quality cleaning standards, adhering to client requirements, and exceeding expectations.
- Operational efficiency: Optimizing cleaning operations, managing resources, and reducing costs.
- Staff performance: Developing, training, and motivating cleaning staff to improve performance and productivity.