Specialist, Global Infrastructure Operations

Assist with the implementation of global infrastructure operations and maintenance to ensure availability of stable and secure systems and networks. Actively participate in major maintenance and troubleshooting issues and executing upgrades to infrastructure systems. Design specific infrastructure solutions to support the broader technical architecture of how servers, networks and storage systems work together to support the needs of the organization. Contribute to the development and maintenance of infrastructure blueprints/roadmaps, monitor infrastructure performance and suggest improvements where necessary.

Infrastructure & Network Development & Maintenance

• Implement infrastructure solutions across on-premise, server and cloud infrastructure that adhere to current architecture standards.
• Lead the testing of implemented infrastructure solutions to ensure requirements are met.
• Manage the integration of third party technologies into cloud infrastructure.
• Maintain documentation on administration, installation, configuration and troubleshooting.
• Develop system and service deployment scripts.
• Partner with IT security team to ensure adherence to security requirements for infrastructure operations.
• Analyse and present findings on infrastructure capabilities and limitations.
• Tune infrastructure and cloud systems to ensure optimal performance.
• Support initiatives to improve the infrastructure systems and service delivery through automation and virtualisation.
• Prepare reports on performance, reliability, availability, utilisation patterns etc.
• Investigate and assess the risks of network attacks and recommend remedial action.
• Simulate user problems to perform end to end diagnosis for infrastructure incidents.
• Analyse audit trails to detect systematic security violations related to infrastructure.
• Resolve escalations or major issues relating to infrastructure operations. Escalate more complex issues to more senior colleagues.
• Assist senior colleagues in disaster recovery planning and testing.
• Identify key infrastructure operations issues and maintenance priorities.
• Address gaps in performance or availability based on identified metrics.
• Manage the implementation of agreed infrastructure change requests and maintenance routines as per SLAs and project timelines.
• Conduct pre-deployment testing of systems to ensure reliability.
• Organise schedules for planned maintenance and system back up processes.
• Perform provisioning of cloud resources.
• Configure infrastructure environment for software development and prototyping.

Enterprise Architecture & Modernization

• Support the lifecycle and maintenance of enterprise middleware platforms.
• Build, implement and maintain robust solutions for middleware products to meet business demands including performance tuning, upgrades, clustering, redundancy and disaster recovery.
• Propose suggestions to enhance infrastructure architecture.
• Design and write code for scalable systems through automation to manage recurring tasks.
• Modernise platform design and security practices etc.
• Control the integration of new software with existing components and adjust the configurations.
• Execute the setup of new IT Infrastructure including physical servers, SAN storage, virtual server environment, enterprise backup/recovery and UAT with external technology vendors.
• Execute system administration related activities such as overall performance, system health, system availability, and latency.
• Implement identity and access management controls.
• Monitor compliance of data management and retention processes.

General Experience

Specialist role - Experienced practitioner who is able to work under minimum supervision (Over 18 months to 3 years).