Technical Administrative Clerk

Our client is the expert in implementing and maintaining security systems against dust or gas explosions and fire protection in the process industry. The solutions they deliver and install aim to prevent the occurrence of fire and explosions, eliminate incipient fires and explosions, limit the impact of flames and explosion pressure, and protect people and the environment from the effects of gas and dust explosions. Explosion protection projects are situated within almost all branches of the process industry: agrochemistry, energy, pharma, food, wood processing industry, chemistry, waste processing, ...

Our client has approximately 50 employees. The head office is located in Kontich and they are active worldwide with branches in the Netherlands, France, UK, and Italy.

Job Description You will join a group of technical administrative colleagues and support both the

• customer service department in processing service-related services and parts
• You are primarily an administrative chameleon who enjoys variety and challenge, where your tasks vary daily from:
• You prepare offers for service activities (maintenance) and products/parts and follow up on them.
• You process customer orders and, where necessary, place orders with internal departments or suppliers.
• Upon execution or delivery, you ensure the processing of time sheets and prepare an invoice.
• In the case of unplanned repairs, you think proactively along in the coordination of interventions or the delivery of urgent parts.
• Planned tasks are discussed with the service coordinators, after which it is determined whether permits, certificates, or access procedures are required for certain sites.
• You work in a shared mailbox where you follow up on daily communication with our customers and assist customers by telephone.
• Depending on your competencies, you may possibly be called upon as a backup for the work planner or for processing maintenance reports.

In all tasks, you are highly communicative, which ultimately leads to high customer satisfaction.

• Our home market is Belgium, the Netherlands, and France, but we are also active internationally. Therefore, you can also communicate fluently in French and English.
• Experience with ERP packages and current office programs.
• You are interested in offering technical services and technical products.
• You have an affinity with an ERP system, where knowledge of Microsoft Dynamics/Navision is a plus.