IT Help Desk

Your tasks

• Installs, maintains, and troubleshoots a company's computer hardware, software, servers, and networks to keep daily operations running smoothly.
• Good knowledge of VMware; good knowledge of virtual machines.
• Firewall experience.
• Backups & Disaster Recovery.
• Working knowledge of relevant operating systems, software, and programming.

• Responsible for the day-to-day IT operations.
• Perform remote troubleshooting through diagnostic techniques.
• Determine the best solution based on the issue and details provided by customers
• Identify and suggest possible improvements in procedures
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software fault.

Requirements

• Bachelor’s degree - “Computer science or relevant technology field” is preferable.
• 2-4 years of work experience in the same field.
• Good knowledge of Microsoft Windows Server.
• Good knowledge of VMware - vSphere - ESXI.
• Knowledge of computer hardware and software, backup systems.
• Efficient troubleshooting abilities.
• Ability to diagnose and resolve basic technical issues
• Excellent problem-soiving and critical thinking skills.
• Keen attention to detail.
• Good organization, time management, and prioritization.

• Effective communication skills, including speaking, writing, and active listening
• Excellent written and verbal communication abilities.
• Maintaining confidentiality.
• Good English Language.