Air Terminal Supervisor

Job Description:

• Plan and optimize aircraft cargo allocation, ensuring weight and balance compliance.
• Coordinate cargo loading, unloading, and aircraft turnaround activities.
• Manage cargo operations for Boeing 747 freighter aircraft.
• Handle special cargo, including oversized, urgent, temperature-controlled, dangerous goods, and high-value shipments.
• Monitor cargo acceptance, build-up, loading, and shipment tracking processes.
• Coordinate with ground handlers such as SATS and Dnata, warehouse teams, airlines, and flight operations.
• Resolve cargo discrepancies, offloaded shipments, tracking issues, and customer inquiries.
• Ensure compliance with airline, airport, safety, and international aviation regulations.
• Support operational disruptions and maintain service reliability and delivery commitments.
• Work effectively in a fast-paced environment, including shifts, extended hours, weekends, and public holidays.
• Maintain high standards of safety, operational accuracy, and customer service.

Job Requirements:

• Minimum 3–5 years of experience in air freight, cargo operations, or airline cargo handling.
• Strong working knowledge of air cargo processes, including cargo acceptance, load planning, aircraft loading, shipment tracking, and irregular cargo handling.
• Established working relationships and effective communication with major ground handling agents such as SATS and Dnata.
• Experience handling cargo operations for wide-body aircraft, preferably Boeing 747 freighter operations.
• Familiarity with handling special cargo, including oversized, temperature-controlled, dangerous goods, and high-value shipments.
• Ability to coordinate effectively with airlines, ground handlers, warehouse teams, and operational stakeholders in a fast-paced environment.
• Strong problem-solving skills and ability to manage operational disruptions and customer inquiries.
• Willingness to work extended hours, shifts, weekends, and public holidays when required to support operational demands.
• Able to perform under pressure while maintaining high standards of safety, compliance, and service quality.