Air Customer Service Executive

Tasks and Responsibilities:

• Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.
• Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.
• Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight...

Job Requirement:

• 1-3 years + relevant experience in freight forwarding industry.
• Possessing expertise in managing electronics accounts is an advantage
• Must be fluent in English, Chinese is a plus.
• High quality written and verbal communication skills
• Flexibility to adapt to change and thrive in a fast-paced environment.
• Dependability.
• Ability to multitask required.
• Attention to detail.
• Accurate and able to produce quality work.
• Proficient in...