Bilingual Customer Service Representative
Machine translation — original language: Spanish.Show original
Customer Service Representative
Location: Lima, Peru Modality: On-site Schedule: Monday to Friday | Weekends Off
- Option 1: 8:00 a.m. to 5:00 p.m.
- Option 2: 11:00 a.m. to 8:00 p.m.
What will you do?
You will be the main point of contact for our customers, providing a personalized service experience and accompanying them throughout their entire debt resolution process.
Responsibilities:
- Manage and follow up on customer accounts.
- Build strong and trusting relationships.
- Resolve inquiries, requests, and escalations.
- Coordinate with internal teams (Legal, Verifications, and other areas).
- Monitor metrics and account results.
- Guarantee an excellent customer service experience.
Profile we are looking for:
- Communication skills in English B2 - C1.
- Minimum 1 year of experience in Call Center.
- Management of CRM such as (Salesforce, Zoho CRM, HubSpot or similar).
- Knowledge of Microsoft Office, especially Excel.
- Ability to handle multiple tasks and customers simultaneously.
- Negotiation, active listening, and problem-solving skills.
-Requirements-
Minimum education: High School Education 1 year of experience Languages: English
Keywords: demostrador, feriante, viajante, agent, representative, agente, representante, care, costumer, cliente