Customer Service Representative

Location: Av. Juan de Arona 780, San Isidro, Lima, Perú

Modality: On-site

Schedule: Monday to Friday | Weekends Off

• Option 1: 8:00 a.m. to 5:00 p.m.
• Option 2: 11:00 a.m. to 8:00 p.m.

Remuneration: S/ 3,000 + Planilla

What will you do?

You will be the main point of contact for our customers, providing a personalized service experience and accompanying them throughout their entire debt resolution process.

Responsibilities:

• Manage and follow up on customer accounts.
• Build strong and trusting relationships.
• Resolve inquiries, requests, and escalations.
• Coordinate with internal teams (Legal, Verificaciones, and other areas).
• Monitor metrics and account results.
• Guarantee an excellent customer service experience.

Profile we are looking for:

• Communication skills in English B2 - C1.
• Minimum 1 year of experience in Call Center.
• Management of CRM such as (Salesforce, Zoho CRM, HubSpot, or similar).
• Knowledge of Microsoft Office, especially Excel.
• Ability to handle multiple tasks and customers simultaneously.
• Negotiation, active listening, and problem-solving skills.

-Requirements-

Minimum education: High School Education 1 year of experience Languages: English Age: From 18 years old Knowledge: Telephone assistance, English, Customer service

Keywords: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante