International Customer Support Technician - Mobile Radiography (M/F)

As part of the international launch and deployment of a new mobile radiography range, we are strengthening our Customer Service team.

Within the Customer Service department and under the responsibility of the Customer Service Director, your mission will be to support our international distributors in the installation, use, and troubleshooting of our equipment.

Acting as a true technical interface between our partners and internal teams, you will participate in the deployment of our new mobile radiography range while contributing to the support of our customers throughout the world.

Your main responsibilities:

International technical support

• Provide remote technical support to our international distributors and partners via email, telephone, and remote maintenance.
• Analyze technical incidents and assist customers in their resolution.
• Ensure the follow-up of requests via our ticketing system.
• Communicate corrective actions and ensure the follow-up of files until their closure.
• Collaborate with R&D, Production, Quality, and Customer Service teams to resolve complex issues.

Installation and deployment

• Participate in the international deployment of our new mobile radiography range.
• Occasionally prepare and carry out installations, commissioning, and troubleshooting operations in France and internationally.
• Write intervention reports and ensure the traceability of the operations performed.

Continuous improvement

• Contribute to the continuous improvement of products through field feedback.
• Participate in identifying the evolution needs of support tools and methods.

Training and experience: Training at the Bac +2/3 level in a technical field such as:

• Génie électrique et informatique industrielle (GEII)
• Informatique industrielle or digital systems
• Biomedical or medical device maintenance
• Industrial maintenance
• Electronics or electrotechnics
• Or equivalent training

Ideally, you have an initial experience of 2 to 5 years in technical support, equipment maintenance, or customer assistance. Experience in an international environment, medical devices, or with complex technical systems is a real asset.

Skills:

• Solid technical knowledge in computing, electronics, electrotechnics, and mechanics.
• Ability to diagnose and resolve technical problems on complex systems.
• Mastery of Windows environments and office tools.
• Professional English is essential (written and oral).
• Customer service orientation and excellent interpersonal skills.
• Analytical and synthesis skills.
• Autonomy, rigor, and adaptability.

What we offer you:

• Remote work possible up to 2 days per week
• Meal vouchers
• Company health insurance covered at 60%
• Profit-sharing and participation schemes
• Sustainable mobility: Contribution to carpooling transport costs / Bicycle mileage allowances
• Pleasant and friendly working environment
• Personalized support by your manager throughout your professional career: mandatory training, integration process, annual review.