Shift Manager

General Roles andResponsibilities:

• Leada team of service champions to prioritize safety by enforcing Shell policiesand procedures, fostering a culture of safety awareness, and ensuring a safeworking environment
• Overseeday-to-day operations at the petrol station to maintain efficiency andproductivity
• Monitorand ensure that service champions' uniforms are clean, worn properly, and meetShell Uniform standards to uphold a professional image
• Providehigh-quality customer service in the c-store and forecourt, managing the teamto build strong customer relationships and promptly address any issues orfeedback
• Manageteam members to uphold quality standards, oversee inventory procurement, andensure the station environment is clean and well-maintained
• Implementand enforce work protocols and procedures through staff training, performancemonitoring, and compliance audits
• Leadthe team of service champions in engaging with customers, promoting products,and upselling to increase sales in both fuel and c-store revenue
• Flexibilityto work various shifts to ensure operational coverage and success of the petrolstation

EA License No: 19C9611

LiangSyeh Wei (Shevy) - R:R22108807