Service Excellence Manager - JL

Service Excellence Manager (1-Year Contract) Government Sector | Service Excellence | Public-Facing Communications | 1-Year Contract My client is seeking a  Service Excellence Manager  to support a government-sector organisation in delivering clear, responsive and user-centric services. This opportunity is well suited for candidates with strong  written and verbal communication skills , excellent attention to detail and an interest in  service excellence, stakeholder engagement and service improvement . You will be responsible for managing written communications, addressing service-related matters and supporting initiatives that enhance the overall experience of members of the public. The Role You will play an important role in supporting service quality and ensuring enquiries and feedback are handled professionally, accurately and with sensitivity. Key Responsibilities Manage written communications from members of the public, including  emails, online forms and letters

Draft clear, accurate and empathetic responses to enquiries, feedback and service-related matters

Liaise with  internal departments and public agencies  to address enquiries and follow up on service-related matters

Understand and assess different perspectives when handling feedback and communications

Identify opportunities to improve service quality and the overall user experience

Support the communication and implementation of  service initiatives, resources and programmes

Contribute to initiatives that promote a strong culture of  service excellence

Coordinate and follow up on multiple matters to ensure timely resolution

Perform other duties and administrative tasks as required

Requirements Diploma or Degree in Communications, Business Administration, Arts & Social Sciences, Service Design or related disciplines

Strong written and verbal communication skills

Able to convey information clearly, accurately and empathetically

Good interpersonal skills with the ability to understand different perspectives

Meticulous, organised and attentive to detail

Strong time management skills with the ability to manage multiple tasks and tight deadlines

Proficient in Microsoft Office applications

Experience in customer service, communications, service excellence, stakeholder engagement or public-facing roles will be advantageous

What You Can Expect Opportunity to work within the  Singapore public sector

Exposure to  service excellence and public-facing operations

Opportunity to engage with internal stakeholders and public agencies

Develop your skills in  written communications, stakeholder engagement and service improvement

Structured and professional working environment

1-year contract position

Why Join? This is an excellent opportunity for candidates who are passionate about  service excellence, communication and improving the experience of members of the public . You will gain valuable experience in a structured government environment while developing your communication, stakeholder management, coordination and problem-solving skills. If you are  meticulous, empathetic and a confident communicator  who takes pride in delivering quality service, we welcome you to apply. Apply now to explore this government-sector opportunity. Only shortlisted candidates will be notified. Justin Lee Registration No.: R22107715 APBA TG Human Resource Pte Ltd EA Licence No.: 14C7275