Forecourt Attendant

Service Champions, Forecourt Attendant

General Roles andresponsibilities:

• Promoteand adhere to policies, procedures, and safety culture to ensure a safe workingenvironment in the forecourt area
• Maintainclean and properly worn uniforms to project a positive image and demonstratepride in representing the brand
• Providequality service by following forecourt service steps: Wave in, Greet customers,Offer Fuel Top up, Provide Value Added Service, Refuel vehicles, Perform ValueAdded Service, Close Fuel Tank, and Wave off
• Addresscustomer issues or feedback promptly and communicate effectively with the ShiftManager as part of the communication plan
• Keepthe store and forecourt environment clean and organized through dailyhousekeeping tasks during each shift
• Followsafety protocols and work procedures to maintain a secure and efficient workenvironment
• Deliverhigh-quality service to customers on the forecourt and actively engage inbuilding rapport with customers
• Drivestore revenue by promoting and upselling Shell V-Power sales to customers
• Flexibilityto work various shifts to support operational needs and ensure exceptionalcustomer service throughout different times of the day.

EA License No: 19C9611

LiangSyeh Wei (Shevy) - R:R22108807