Senior Change Process Manager
Key Responsibilities Manage and improve Change Management processes in line with Group ITSM policies and standards.
Ensure proper change registration, risk assessment, approvals, implementation controls, and closure.
Lead Change Advisory Board (CAB) governance and improve change review procedures.
Monitor high-risk, emergency, and business-critical changes to ensure appropriate controls are followed.
Identify process gaps, control weaknesses, and non-compliance, and drive corrective actions.
Maintain process documentation, governance procedures, checklists, and knowledge articles.
Monitor KPIs, including change success rates, failed changes, emergency changes, unauthorized changes, and post-implementation reviews.
Prepare management reports and support audits, compliance reviews, and governance activities.
Drive continuous improvement, workflow automation, reporting enhancements, and ITSM tool improvements.
Provide training, coaching, and process guidance to technical teams and stakeholders.
Coordinate with Change, Incident, Problem, Release, Security, Infrastructure, and Application teams.
Requirements Minimum 8 years of overall IT experience, preferably in IT operations, production support, application support, infrastructure support, or IT service management.
Hands-on experience with Change Management, Release Management, Incident Management, Problem Management, or ITSM process operations.
Good understanding of ITIL practices, including Change Enablement, Incident Management, Problem Management, Configuration Management, Service Validation, and Continual Improvement.
Experience with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.
Understanding of Unix, Windows, networks, databases, middleware, MQ, scheduling, storage, and monitoring technologies.
Strong stakeholder management, analytical, communication, and process improvement skills.
Ability to work primarily from 12 noon to 9 pm Singapore time.
Preferred Qualifications Experience in banking, capital markets, corporate banking, or other regulated technology environments.
Exposure to audit, operational risk, compliance, production stability, or resilience governance. EA Number: 11C4879