Senior Change Manager

Key Responsibilities Manage Change Requests throughout their lifecycle, ensuring proper documentation, risk assessment, approvals, and implementation plans.

Organize and facilitate Change Advisory Board (CAB) meetings.

Coordinate high-risk, critical, and emergency production changes.

Review implementation plans, testing evidence, validation steps, and rollback procedures.

Monitor change schedules, identify conflicts, and coordinate with technical and business teams.

Manage change communications, escalations, and stakeholder updates.

Track change performance, including success rates, failed changes, backouts, and approval SLAs.

Support audits, compliance reviews, and continuous process improvement.

Provide guidance and training to Change Requesters, Implementers, and Approvers.

Requirements Minimum 5 years of overall IT experience, preferably in IT operations, production support, application support, infrastructure support, or IT service management.

Hands-on experience in Change Management, CAB facilitation, production change coordination, or ITSM RUN activities.

Good understanding of ITIL practices, including Change Enablement, Incident Management, Problem Management, Configuration Management, and Continual Improvement.

Experience with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.

Understanding of infrastructure and application dependencies across Unix, Windows, networks, databases, middleware, MQ, scheduling, storage, and monitoring systems.

Strong stakeholder management, communication, analytical, and risk assessment skills.

Ability to manage multiple priorities in a production environment.

Preferred Qualifications Experience in banking, capital markets, or other regulated environments.

Exposure to operational controls, audit requirements, resilience governance, and service reporting. EA Number: 11C4879