Platform Operations Engineer
Must-have:CloudHybrid
Key Responsibilities
- Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online and Teams.
- Perform initial troubleshooting and incident management across collaboration platforms, identity services and hosting environments.
- Coordinate with specialist teams to resolve technical issues.
- Execute documented Standard Operating Procedures (SOPs) and operational runbooks.
- Support service restoration, backup verification and recovery activities.
- Maintain operational records, documentation and handover notes.
Job Requirements
- Relevant experience in enterprise IT operations or infrastructure support.
- Working knowledge of Microsoft 365 services and identity management.
- Familiarity with on-premises enterprise IT platforms.
- Strong incident management, troubleshooting and coordination skills.
- Ability to follow operational procedures and technical documentation.
- Good communication and teamwork skills.
- Ability to work with multiple technical teams to ensure service continuity.
Good to Have
- Experience with hybrid infrastructure and cloud operations.
- Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Teams.
- Experience in backup, recovery and service restoration activities.
EA Number: 11C4879