Tech Lead ServiceNow – IRM(Integrated Risk Management)

Make this the place where you grow!

We are Aoop An NTT DATA Company, a company passionate about technology and innovation, focused on Digital Transformation through Hyperautomation, Artificial Intelligence, and Total Experience, using the ServiceNow platform to create complete and optimized experiences for organizations.

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people driving innovation, from consulting and implementation to managed services and much more. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continue to enhance AI-based solutions and technologies so they work for companies and their people.

With operations in more than 30 countries and bringing together 18,500 specialists representing more than 90 countries, we have enabled thousands of companies to become more efficient and effective over the last three decades.

We are part of NTT DATA, a $30+ billion leader in business and technology services, AI, and digital infrastructure, serving 75% of the Fortune Global 100. We co-innovate solutions with clients and partners globally for business and social impact. As one of the leading global employers, NTT DATA has specialists in more than 70 countries. NTT DATA is part of the NTT Group.

Here, you will be part of a global ecosystem with the strength of NTT DATA, connected to the main trends in technology and digital transformation, without losing the agility, proximity, and culture that make Aoop An NTT DATA Company a unique place.

We value people who make things happen, who have an ownership mindset, and who grow together.

Here, we don't just sell technology. We sell transformation.

If this makes sense to you, come grow with us in the Shark Team. 🦈

🔎 Important:

We kindly ask you to please provide the link to your updated LinkedIn profile or attach your updated resume at the time of application.

Responsibilities and assignments

You will act as a Tech Lead ServiceNow focusing on Integrated Risk Management (IRM), participating in strategic projects for companies that are leaders in their segments.

Main responsibilities

• Technically lead implementation, evolution, and maintenance projects for the ServiceNow IRM module.
• Map, organize, and distribute team activities, following ServiceNow platform best practices.
• Translate business requirements related to risks, controls, audit, and compliance into technical solutions.
• Design and implement solutions in the Risk Management, Policy and Compliance, Audit Management, and Third-Party Risk Management components.
• Plan and architect sprints based on project stories and priorities, using the Scrum methodology.
• Support the team in the configuration, customization, and implementation of solutions on the platform.
• Develop and automate processes, approval flows, controls, indicators, and notifications.
• Configure risk profiles, entities, controls, tests, evidence, issues, and action plans.
• Develop integrations and APIs using RESTful concepts.
• Support technical decisions, problem-solving, and continuous improvement of delivered solutions.
• Ensure the technical quality of deliveries and adherence to ServiceNow best practices.
• Collaborate with multidisciplinary teams, including technical, functional, architecture, security, risk, audit, and compliance areas.
• Participate in meetings with clients, supporting technical and functional discussions related to IRM.

Requirements and qualifications

As requirements, you must have:

• Proven experience as a Tech Lead, Senior Developer, or ServiceNow Technical Consultant.
• Practical experience in implementation, evolution, or maintenance of the ServiceNow IRM/GRC module.
• Knowledge of risk management, internal controls, audit, and compliance processes.
• Experience with one or more IRM components, such as:
• Risk Management;
• Policy and Compliance Management;
• Audit Management;
• Third-Party Risk Management;
• Regulatory Change Management.
• Knowledge of configurations and development on the ServiceNow platform.
• Experience with integrations, REST APIs, and process automation.
• Working with agile methodologies, such as Scrum or Kanban.
• Ability to understand business requirements and translate them into technical solutions.
• Ability to lead technical decisions and support team development.
• Good communication and interpersonal skills to work with different audiences and seniority levels.
• Leadership capacity, organization, and monitoring of deliveries.
• Advanced English, desirable for international projects.
• ServiceNow CSA certification.

Differentials (that may set you apart):

• CIS – Risk and Compliance certification or another certification related to ServiceNow IRM.
• Experience with end-to-end IRM implementation projects.
• Knowledge of frameworks and standards such as ISO 27001, ISO 31000, SOX, COSO, and NIST.
• Experience with SecOps and integrations between IRM, Information Security, and other ServiceNow modules.
• Fluent English.
• Advanced Spanish.
• Postgraduate degree or MBA in Technology, Information Security, Risk, Audit, or related areas.

Expected behavioral profile

• Ownership mindset and protagonism in deliveries.
• Good communication for working with technical teams and clients.
• Continuous interest in learning and evolution.
• Adaptability to dynamic and growing environments.
• Good leadership capacity.

Additional information

Here at Aoop, you will have the following benefits:

Flexible Benefits: Meal Voucher / Food Voucher. SulAmérica Health Insurance - no co-payment and 100% covered. Dental Plan - SulAmérica - 100% covered. Home Office Allowance. Life Insurance. Daycare Allowance. PPR

Around here #itmustbefun, so we focus on supporting your mental health and well-being - through our Boon benefits:

• Quality of Life and well-being: Wellhub (Gympass);
• Digital Urgent Care (24-hour Telemedicine every day with service in up to 20 minutes);
• Teleconsultation with medical specialties;
• Chronic Disease Management (personalized and multidisciplinary care);
• Pregnancy Program: Monitoring of the entire pregnancy by trained professionals;
• Nutrition Program: Support for employees for better nutrition and consultations with nutritionists;
• Social Support: Social Workers and Legal and Financial guidance;
• Emotional Health: Check-up, Psychotherapy, and urgency and emergency center;
• Benefits Club: Education and Career: Partnerships with courses, colleges, and languages;

And even more:

• Shark Academy: Responsible for the training of our Aoopers, with constant training and 100% covered certifications.
• #sharkteam: Exchange of experiences and knowledge with a market-reference team.
• Aoop Lovers: Gamification Program where, besides having fun and interacting, you can exchange your earned points for incredible prizes.