Servicenow Technical Consultant - ITOM

Make this the place where you grow!We are Aoop An NTT DATA Company, a company passionate about technology and innovation, focused on Digital Transformation through Hyperautomation, Artificial Intelligence, and Total Experience, using the ServiceNow platform to create complete and optimized experiences for organizations.As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people driving innovation, from consulting and implementation to managed services and much more. With SAP at our core and a powerful ecosystem of partners like Microsoft and Servicenow, we continue to enhance AI-based solutions and technologies so they work for companies, and for their people.With operations in more than 30 countries and bringing together 18,500 specialists representing more than 90 countries, we have enabled thousands of companies to become more efficient and effective over the last three decades.We are part of NTT DATA, a $30+ billion leader in business and technology services, AI, and digital infrastructure, serving 75% of the Fortune Global 100. We co-innovate solutions with clients and partners globally for business and social impact. As one of the leading global employers, NTT DATA has specialists in more than 70 countries. NTT DATA is part of the NTT Group.Here, you will be part of a global ecosystem with the strength of NTT DATA, connected to the main trends in technology and digital transformation, without losing the agility, proximity, and culture that make Aoop An NTT DATA Company a unique place.We value people who make things happen, who have a sense of ownership, and who grow together.Here, we don't just sell technology. We sell transformation.If this makes sense to you, come grow with us in the Shark Team. 🦈🔎 Important:Please provide the link to your updated LinkedIn or attach your updated resume at the time of application.Responsibilities and assignmentsWe are looking for a ServiceNow Technical Consultant - ITOM to work on the development and evolution of solutions on the platform, supporting clients in digital transformation, automation, and operational efficiency journeys.Configure ServiceNow ITOM to discover and inventory IT equipment such as computers, switches, servers, and applications on clients' networks;Automate configuration management and CMDB using ServiceNow ITOM and ITSM;Install and configure IT monitoring using ServiceNow ITOM;Configure ServiceNow ITOM with cloud environments such as AWS, GCP, Azure, and OCI;Configure ServiceNow AIOps integrations with solutions such as Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, among others;Automate workloads and flows in traditional and cloud environments using communication protocols such as SSH, Powershell, JDBC, and APIs (REST/Soap/others);Requirements and qualificationsEssential requirementsConfigure at least one listed management solution: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, BMC Discovery.Know traditional and cloud IT infrastructure.Know at least one technology for container deployment: Docker, Kubernetes, or OpenShift.Know different architectures and integration protocols between systems and platforms.Have worked on IT infrastructure or Cloud automation projects and activities.Master at least one programming language: Javascript, Perl, Python, Powershell, or Shell Script.Intermediate or advanced English.Differentials (that can make you stand out)Fluent English (for working on international projects).ITIL Foundation certification.Previous experience with Servicenow ITOM.Previous experience with event centralization solutions such as Netcool Omnibus, Splunk, BMC TrueSight, or similar.Previous experience with log centralization or streaming solutions such as ElasticStack, GrayLog, Splunk, or Kafka.Previous experience with automation or IaC solutions such as Terraform, Ansible, Salt, SUSE Manager, Chef, Puppet.Expected behavioral profileStrong result orientation and sense of ownershipExcellent communication and influenceAbility to navigate complex and political environmentsHunter profile with consultative sophisticationResilience and energy for longer cyclesAdditional informationHere at Aoop you will have the following benefits:Flexible Benefits: Meal voucher / Food voucher.SulAmérica Health Insurance - no co-payment and 100% covered.Dental Plan - SulAmérica - 100% covered.Home Office Allowance.Life Insurance.Daycare Allowance.PPRHere #mustbehappy, so we focus on supporting your mental health and well-being - through our Boon benefits:Quality of Life and well-being: Wellhub (Gympass);Digital Urgent Care (24-hour Telemedicine every day with service in up to 20 minutes);Teleconsultation with medical specialties;Chronic Disease Management (personalized and multidisciplinary care);Pregnancy Program: Monitoring of the entire pregnancy by trained professionals;Nutrition Program: Support for employees for better nutrition and consultations with nutritionists;Social Support: Social Workers and Legal and Financial guidance;Emotional health: Check-up, Psychotherapies, and urgency and emergency center;Benefits Club: Education and Career: Partnerships with courses, colleges, and languages;And even:Shark Academy: Responsible for the training of our Aoopers, with constant training and 100% covered certifications.#sharkteam: Exchange of experiences and knowledge with a market-leading team.Aoop Lovers: Gamification Program where, besides having fun and interacting, you can exchange your earned points for incredible prizes.