ServiceNow Technical Consultant - HAM

Make this the place where you grow!We are Aoop An NTT DATA Company, a company passionate about technology and innovation, focused on Digital Transformation through Hyperautomation, Artificial Intelligence, and Total Experience, using the ServiceNow platform to create complete and optimized experiences for organizations.As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people driving innovation, from consulting and implementation to managed services and much more. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continue to enhance AI-based solutions and technologies so they work for companies, and for their people.With operations in more than 30 countries and bringing together 18,500 specialists representing more than 90 countries, we have enabled thousands of companies to become more efficient and effective over the last three decades.We are part of NTT DATA, a $30+ billion leader in business and technology services, AI, and digital infrastructure, serving 75% of the Fortune Global 100. We co-innovate solutions with customers and partners globally for business and social impact. As one of the leading global employers, NTT DATA has specialists in more than 70 countries. NTT DATA is part of the NTT Group.Here, you will be part of a global ecosystem with the strength of NTT DATA, connected to the main trends in technology and digital transformation, without losing the agility, proximity, and culture that make Aoop An NTT DATA Company a unique place.We value people who make things happen, who have a sense of ownership, and who grow together.Here, we don't just sell technology. We sell transformation.If this makes sense to you, come grow with us in the Shark Team. 🦈📢Important:Please inform your updated LinkedIn link or attach your updated resume at the time of application.Responsibilities and assignmentsWe are looking for a Technical Consultant with solid experience in ITAM, especially in the HAM (Hardware Asset Management) module. This professional will be responsible for structuring the solution architecture, establishing processes, and implementing or evolving the HAM module.Guide clients on ITAM best practices, prioritizing standard platform use and avoiding unnecessary customizations.Evaluate the maturity level in asset management and propose continuous evolution of the hardware lifecycle.Structure and optimize data normalization to ensure quality in the production environment.Develop automations for asset lifecycle events using Flow Designer.Implement and sustain hardware asset management processes on the ServiceNow platform.Ensure the quality and reliability of data in the CMDB, including attributes and relationships.Create and maintain asset inventories, adjusting dependencies and developing dashboards for HAM.Work together with areas such as Procurement, Finance, Security, and IT to ensure the asset lifecycle.Act in the technical support of ITAM, ensuring best practices, performance, and compliance.Requirements and qualificationsEssential requirementsExperience in ServiceNow ITAM projects.Certifications such as CIS-HAM, CIS-SAM, CIS-Discovery, and CSA.Knowledge of asset governance practices (ITAM).Solid knowledge in CMDB, including governance and relationships.Knowledge of ITIL and service management practices.Intermediate / advanced English.Expected behavioral profileSense of ownership and protagonism in deliveries.Good communication for acting with technical teams and clients.Continuous interest in learning and evolution.Adaptability to dynamic and growing environments.Differentials (that can make you stand out)Fluent EnglishEspanhol avançadoPost-graduation / MBAAdditional informationHere at Aoop you will have the following benefits:Flexible Benefits: Meal voucher / Food voucher.SulAmérica Health Insurance - no co-payment and 100% covered.Dental Plan - SulAmérica - 100% covered.Home Office Allowance.Life Insurance.Daycare Allowance.PPRBy here #temqueserfeliz, so we focus on supporting your mental health and well-being - through our Boon benefits:Quality of Life and well-being: Wellhub (Gympass);Digital Urgent Care (24-hour Telemedicine every day with service in up to 20 minutes);Teleconsultation with medical specialties;Chronic Disease Management (personalized and multidisciplinary care);Pregnancy Program: Monitoring of the entire pregnancy by trained professionals;Nutrition Program: Support for employees for better nutrition and consultations with nutritionists;Social Support: Social Workers and Legal and Financial guidance;Emotional health: Check-up, Psychotherapy, and urgency and emergency center;Benefits Club: Education and Career: Partnerships with courses, colleges, and languages;And even:Shark Academy: Responsible for the training of our Aoopers, with constant training and 100% covered certifications.#sharkteam: Exchange of experiences and knowledge with a market reference team.Aoop Lovers: Gamification Program where, besides having fun and interacting, you can exchange your earned points for incredible prizes.