After-Sales Support Technician (M/F)

ANVERGURE INTERIM & RECRUTEMENT, a temporary and permanent recruitment agency specializing in service sector professions, is looking for one of its clients, a company specializing in scientific equipment, based in Hauts de Seine (North of 92), a:

AFTER-SALES SUPPORT TECHNICIAN (M/F)

for a CDI to be filled immediately.

Under the responsibility of the SAV EMEA Manager, you will provide technical support by performing remote diagnostics (email, telephone) for our customers/distributors for the various brands of the group:

• Customer/Distributor Technical Support:

Reception of requests via the SAV coordinator (1st response expected within 4h) Management and follow-up of cases with the objective of finalizing them as quickly as possible (customer satisfaction) Performing or assisting in the diagnosis of problems encountered by customers Identification of parts to be replaced and indication of references Management and follow-up of orders placed Reporting of training needs for customers/distributors Reporting of new issues or alarming trends to the SAV Manager

• Service Activity Development

Promoting existing service offers during exchanges with customers/distributors Ensuring activity for colleagues in the workshop and field service by indicating cases requiring their intervention

• Sales Force / Service Activity

Accurate reporting of managed cases, respecting the requests of the SAV Manager and the VP Service Monitoring and updating the CRM database, notably following exchanges with customers/distributors (creation of device, creation of customer contact, modification of email addresses, device obsolescence.)

Coming from a Bac+2 training (BTS électromécanique, ...), you ideally have 3 to 5 years of experience in a similar position. Mastery of English is mandatory for the position

You know how to adapt to various interlocutors You demonstrate great rigor, organization, and precision. You are dynamic and enthusiastic.