DEBT COLLECTION OFFICER (M/F)

About the company

ANVERGURE INTÉRIM & RECRUTEMENT, a temporary and permanent recruitment firm specializing in the tertiary sector, is looking for one of its clients, a major player in the mobility sector, based in Hauts-de-Seine (92), a:

Your tasks

In this capacity, you will ensure the monitoring of customer receivables, contribute to the reduction of unpaid invoices, and participate in the continuous improvement of collection processes. As a key contact for both customers and internal departments, you will be responsible for the quality of file monitoring while proposing solutions to optimize working methods.

Collection Management

• Ensure the monitoring of customer receivables and payment deadlines.
• Implement follow-up actions via telephone, e-mail, and mail.
• Monitor unpaid amounts related to direct debits and credit cards.
• Manage account suspensions in compliance with internal procedures.

Dispute Management

• Handle customer inquiries regarding their accounts.
• Analyze and monitor disputes in collaboration with various internal departments.
• Propose suitable solutions for collection situations while preserving the company's interests.

Administrative and Financial Monitoring

• Perform customer account reconciliation and routine accounting operations (OD).
• Ensure payment monitoring in connection with the Treasury department.
• Reconcile payments and ensure the follow-up of pending files.

Reporting and Continuous Improvement

• Prepare reports related to collection activities.
• Analyze data to identify areas for improvement.
• Participate in the optimization of department tools and processes.
• Propose new solutions, particularly regarding artificial intelligence and task automation.

Requirements

You have a background in accounting, management, finance, or equivalent, and have a successful first experience in collection, accounts receivable, or financial administration.

Rigorous, organized, and possessing excellent analytical skills, you know how to manage your priorities and demonstrate both diplomacy and firmness in managing your files. You are recognized for your curiosity, your spirit of initiative, and your ability to propose solutions. Sensitive to technological developments, you are interested in artificial intelligence tools and wish to participate in the development of new solutions to improve the department's processes and performance.

You have a perfect command of Excel, notably pivot tables, VLOOKUP, as well as macros, which is mandatory for the proper performance of the position.

You possess professional English, both written and spoken, allowing you to communicate regularly with international interlocutors.

What we offer

Contract: CDI / 37h00 over 13 months Remuneration: Between €33,000 and €38,000 gross annual

Other

DEBT COLLECTION OFFICER (M/F) CDI - Position to be filled as soon as possible Within the Collection department and reporting to the Collection Manager, you will join a team of 4 people.

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