Service Infrastructure Engineer

We are seeking a highly driven and passionate individual with good self-initiatives to design, implement, and maintain the foundational infrastructure that powers our services. The ideal candidate will play a key role in ensuring the scalability, reliability, and security of our infrastructure while collaborating with cross-functional teams to support business goals.

Key Responsibilities

1. Infrastructure Service Implementation and Support

• Design, implement, monitor, and maintain scalable, secure, and high-performing infrastructure for services.
• Build and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform, CloudFormation, or Ansible.
• Configure and optimize cloud and on-premises environments (e.g. AWS, GCP, VMWare).
• Perform patching/upgrade activity for Service Infrastructures.
• Able to support and work well in Linux based environments.

1. Automation and Efficiency

• Develop automated provisioning and deployment pipelines to streamline infrastructure/product/service provisioning setup.
• Build tools and scripts to improve operational efficiency and reduce manual processes.

1. System Monitoring and Reliability

• Implement and manage monitoring solutions to track system performance and uptime.
• Proactively highlight and address issues related to capacity, performance, and security.
• Troubleshoot and resolve critical incidents.

1. Collaboration and Support

• Collaborate with Technology team, Product team, MIS team where required to support application and service deployment.
• Assist in designing and implementing CI/CD pipelines to ensure smooth integration between infrastructure and applications.

1. Security and Compliance

• Implement security best practices for infrastructure, including firewalls, IAM policies, and encryption.
• Ensure systems comply with organizational and industry-specific security standards and policies.
• Familiar with either Vulnerability Scanning tools like Nessus,

1. Documentation and Knowledge Sharing

• Maintain detailed documentation for infrastructure configurations, processes, and tools.
• Share knowledge and train other team members on infrastructure practices and tools.

Qualifications

Required Skills and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Hands-on experience with cloud platforms (AWS, GCP) and virtualization technologies.
• Hands-on experience with containerization tools (e.g., Docker, Kubernetes etc).
• Proficiency in scripting languages such as Python, Bash, Perl or equivalent.
• Knowledge on either monitoring tools like Nagios, Zabbix, Prometheus, Grafana, or CloudWatch.
• Knowledge on either orchestration/configuration management tools like Ansible, Terraform, Chef, Puppet etc
• Experience with networking concepts (DNS, VPN, load balancers, etc.).

Key Competencies

• Strong sense of responsibility and urgency in ensuring service uptime.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent collaboration and communication skills.
• A proactive approach to improving infrastructure systems, services, and processes.
• Ability to thrive in a fast-paced, dynamic environment, adaptive and work well under pressures and tight timelines.