Operations Manager

About the company

Antheris Aesthetic Medicine Center is looking for a highly organized and results-driven Operations Manager to oversee the daily operations of our branches. The successful candidate will be responsible for coordinating branch activities, managing staff, maintaining exceptional service quality, and ensuring outstanding customer experience across all locations.

Your tasks

• Develop, plan, and oversee employee work schedules across all branches.
• Coordinate and supervise the day-to-day operations of branch offices.
• Manage recruitment processes, including candidate screening, interviewing, hiring, and onboarding of new employees.
• Review, analyze, and effectively resolve customer inquiries, complaints, and feedback.
• Monitor employee performance, discipline, and compliance with internal policies and procedures.
• Prepare and present daily, weekly, and monthly operational reports to management.
• Evaluate branch performance and recommend process improvements to increase operational efficiency.
• Ensure consistent implementation and maintenance of high customer service standards.

Requirements

• Bachelor's degree in Finance, Economics, Management, Business Administration, or a related field.
• Minimum of 2 years of experience in operations management, administration, quality control, human resources, or a related role.
• Excellent command of Armenian and Russian (written and spoken), with fluent English communication skills.
• Strong proficiency in Microsoft Office applications, particularly Word and Excel.
• Outstanding organizational, analytical, and problem-solving skills.
• High level of responsibility, initiative, and decision-making ability.
• Strong leadership, communication, and team management skills.
• Ability to work efficiently under pressure while managing multiple priorities simultaneously.

Other

Work Schedule: Six-day workweek