Site Services Technician II
Must-have:SecurityLead
About the company
We are seeking a Site Services Technician II to join the Site Services team of a global life sciences company in Singapore. This is a 12-month, office-hours contract role providing on-site, hands-on IT support to employees, contractors and business partners.
Your tasks
- Troubleshoot and resolve issues with Windows laptops and desktops, monitors, docking stations, mobile devices, printers, scanners, headsets and other peripherals (best-effort support for Mac devices)
- Perform hardware repairs and replacements, or coordinate warranty and vendor service
- Reimage, upgrade, configure, retire and dispose of devices in line with company procedures and e-waste requirements
- Maintain local inventory of devices, loaners, spares and consumables, update asset records in ServiceNow, conduct audits and manage the device lifecycle
- Support first-day setup for new joiners and follow offboarding checklists for asset recovery and access closure
- Provide technical support for conference rooms, town halls, VIP visits and site events, including AV and Teams/Zoom setup
- Act as onsite smart hands for Network, Server, Telecom and other IT teams (power cycling, swapping components, escorting vendors)
- Manage incidents, service requests, tasks and changes in ServiceNow, following change management processes
- Maintain runbooks, knowledge articles and support documentation, and support local projects such as office moves and hardware refreshes
- Adhere to security, EHS, GMP and GxP procedures when supporting regulated environments
- Level II scope: handle complex and escalated incidents independently, guide Site Services Technician I colleagues, and lead or coordinate local projects
Requirements
- Minimum 1 year of IT services experience providing deskside or end-user support in a corporate environment
- Strong troubleshooting skills for Windows devices, peripherals and standard workplace technologies
- Familiarity with ITSM tools such as ServiceNow
- Experience with asset tracking, device deployment and lifecycle support
- Strong communication skills and a customer service mindset
- Able to follow procedures, maintain documentation and work within compliance requirements