Travel Operations Executive
Base Salry £35,000 + Great Benefits
Hybrid - Berkshire
Our client is an award winning travel company who specialise in high end luxury safaris.
They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel within Botswana, Ethiopia, Kenya, Malawi, Madagascar, Namibia, South Africa, Tanzania, Uganda, Zanzibar etc
Due to growth, they are now seeking a Travel Operations Executive to join the team
The Travel Operations Executive is responsible for providing operational and administrative support to the sales team throughout the sales process.
Previous travel sales experience is required in a similar role
This role is offered on a hybrid basis
Travel Operations Executive Responsibilities:
- Support the sales team throughout the entire sales process
- Ensure the highest standards of client care at all times
- Check availability of ground arrangements and prepare quotes for the sales team
- Monitor deadlines for provisional reservations and confirmations
- Finalise itineraries and book all aspects of client trips
- Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded
- Work with the sales team to deliver exceptional customer service and problem resolution pre, during, and post-trip, addressing concerns and special requests to ensure client delight
Travel Operations Executive Experienced Required:
- Previous travel experience in a similar operations or support role
- Good attention to details skills
- Ability to multi task and work under pressure
- Good communication skills
Travel Operations Executive Salary and Benefits:
- Base salary of up to £35,000 based on experience
- Annual bonus based on company performance
- 2 guaranteed fam trips per year
- Full training and mental wellbeing support
- Monday to Friday role
- 28 days annual leave
- Hybrid working
- Birthday off
- Childcare voucher scheme
- Cycle to work scheme
- Free car parking
- Regular social events and incentives
To apply for the Travel Operations Executive, please email your CV and a member of the team will be in contact to discuss the role and company