River Cruise Consultant

Salary and Benefits:

Base Salary to £34,000 + Bonus average of £6,000 per annum Hybrid - Surrey

Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide. They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East. Our client has experienced a record year for revenue, growth and bookings, hence the expansion their reservations and sales team. They are now seeking a River Cruise Consultant to join their team. Candidates must have previous sales and customer service experience within the travel industry having worked with a luxury travel product who are able to work under pressure with a focus on attention to detail. This is role is offered on a hybrid basis - Surrey

River Cruise Consultant Duties and Responsibilities:

• Booking all aspects of the client's holidays as well as making amending to existing reservations
• Dealing with any pre departure or post-holiday queries
• Processing guest information and special requests
• Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
• Ensure guests’ full details are captured and kept up to date.
• Follow up on all enquiries and quotes by phone and/or email.

River Cruise Consultant Experience Required:

• Previous reservations experience dealing with top end clients both in the travel industry
• Experience of working with a luxury travel product
• Good telephone manner and communication skills
• Good Customer Services skills

River Cruise Consultant Salary and Benefits:

Base Salary to £34,000 + Bonus average of £6,000 per annum

• A complimentary 7 day cruise per year for you and a friend, partner, family member
• 23 Days Holidays + 8 bank holidays
• Educationals
• Travel discounts
• Hybrid working
• Pension

For a full confidential discussion on this River Cruise Consultant role, please apply a member of the team will be in contact to discuss your application.