Service Engineer - Security Systems

About the company

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

Your tasks

As a Service Engineer – Security Systems, you will be responsible for the installation, commissioning, maintenance, troubleshooting, and repair of Electronic Security Systems, including CCTV, Access Control, Intrusion Detection, Intercom, Video Management Systems (VMS), and related low voltage security technologies.

• Installation & Commissioning
• Install, configure, and commission CCTV systems (IP/analog cameras, NVR/VMS, storage units).

• Install and commission Access Control systems (readers, controllers, door hardware, credentialing systems).
• Configure Intrusion Detection and alarm systems.

• Integrate security systems with network infrastructure and third-party platforms.
• Conduct system testing, verification, point-to-point checks, and acceptance tests.

• Ensure all work complies with security industry standards, manufacturer guidelines, and local regulations.
• Maintenance & Troubleshooting

• Perform preventive and corrective maintenance for all electronic security systems.
• Diagnose and resolve faults in cameras, access control panels, sensors, controllers, servers, and network devices.

• Handle VMS issues including storage failures, video loss, analytics errors, and system slowdowns.
• Execute firmware updates, backups, and software patching.

• Respond to critical incidents and provide timely on-site support.
• System Monitoring & Optimization

• Review system logs, events, alarms, and analytics trends to identify performance issues.
• Recommend improvements for system reliability, cybersecurity, and operational efficiency.

• Support remote diagnostics and monitoring activities when required.
• Documentation & Reporting

• Prepare service reports, maintenance checklists, and incident reports.
• Maintain detailed records of configurations, IP addresses, user access, inventory, and system changes.

• Assist with as built drawings, system documentation, and handover materials.
• Customer Support & Coordination

• Provide technical support and user training to customers and end users.
• Work closely with project teams, contractors, and vendors to ensure smooth execution.

• Communicate progress, issues, and resolutions clearly and professionally.

Requirements

• Diploma/Degree in Electrical, Electronics, IT, Security Technology, or related engineering field.
• 2–5 years experience in Security System service roles preferred.

• Strong knowledge of CCTV, Access Control, Intrusion Detection, and VMS technologies.
• Experience in network fundamentals (IP addressing, VLANs, switches, PoE).

• Familiarity with cybersecurity practices related to physical security systems.
• Ability to read electrical drawings, security schematics, and network diagrams.

• Hands on experience with low voltage electrical work and structured cabling.
• Vendor or system certifications (advantageous):

Ø Intrusion Detection vendor platforms****

• Strong communication and customer-handling abilities.
• Good analytical and problem solving skills.

• Ability to work independently and respond under pressure.
• High attention to detail and strong documentation discipline.

• Ability to work at heights, in data rooms, and insecure facilities.
• Willingness to work in a site-based environment, including night shifts or track possession hours when necessary.