Hotel Manager
Your tasks
Hotel Operations Management
- Oversee the daily operations of all hotel departments.
- Ensure that the front office, housekeeping, hotel restaurant, hotel kitchen, swimming pool, and laundry departments operate effectively.
- Ensure that the employees under these departments comply with approved hotel SOPs and operational standards.
- Conduct daily operational inspections of the hotel.
- Identify operational weaknesses and implement corrective measures.
- Ensure adequate staffing and proper deployment of employees in these departments.
- Monitor the opening and closing procedures of these hotel sections.
- Ensure smooth coordination between these departments.
- Ensure that hotel facilities, rooms and public areas are maintained to acceptable standards.
Guest Experience and Customer Service
- Ensure consistently high standards of guest service.
- Monitor guest satisfaction and address complaints promptly.
- Personally handle serious or escalated guest complaints.
- Monitor online and offline guest feedback.
- Develop strategies to improve guest retention and repeat business.
- Ensure that guests receive professional, courteous and timely service.
- Monitor VIP arrivals, special requests and important guest requirements.
- Ensure proper handling of lost-and-found items.
Financial and Revenue Management
- Monitor hotel revenue and expenditure.
- Work closely with the Finance Manager to ensure financial controls are maintained.
- Monitor daily sales and revenue from room sales, restaurant, bar, VIP lounge, pool bar and swimming pool.
- Review daily revenue reports.
- Monitor departmental budgets and expenditure.
- Ensure proper cash-handling procedures.
- Monitor discounts, complimentary services, refunds and void transactions.
- Review room occupancy, Average Daily Rate (ADR), and other hotel performance indicators.
- Support strategies for increasing hotel profitability.
Housekeeping and Accommodation
- Monitor room cleanliness and presentation.
- Conduct regular inspections of guest rooms and public areas.
- Ensure housekeeping standards are maintained.
- Monitor room maintenance defects and ensure timely resolution.
- Monitor linen, toiletries and guest-room consumables.
- Ensure proper room-status reconciliation between housekeeping and the front office.
- Monitor room turnaround time and availability.
- Ensure guest rooms are prepared before check-in.
Food & Beverage Operations
- Monitor the operations of restaurants, bars, lounges, pool bars and other F&B outlets.
- Ensure food quality, hygiene and service standards.
- Monitor food and beverage wastage.
- Ensure proper portion control.
- Monitor stock usage against sales.
- Ensure compliance with food-safety procedures.
- Review customer feedback relating to food and beverage services.
- Monitor outlet revenue and operational costs.
Sales and Marketing
- Support the hotel's sales and marketing strategies.
- Monitor occupancy and revenue performance.
- Attract corporate and individual clients.
- Develop strategies to increase room occupancy and outlet patronage.
- Support promotional campaigns and special events.
- Maintain relationships with key corporate clients and business partners.
Requirements
- A mix of formal education, practical training, and hands-on industry experience.
- Bachelor of Arts in hospitality management, hotel and restaurant management, or business administration will be preferable.
- A diploma or certificate in hotel management (taken anywhere from 6 months to 2 years) is also fine.
- An MBA or a master's in international hotel management is also fine.
- As long as the person has 5 years' experience or at least something close to that.