FRONT OFFICE RECEPTIONIST

Position: Front Office Receptionist

Department: Front Office Industry: Hospitality / Hotel Employment Type: One year contract renewable subject to mutual agreement

About the Position

We are seeking a professional, friendly, and customer-oriented Front Office Receptionist to join our team at our Hotel.

The successful candidate will be responsible for creating a welcoming first impression, ensuring smooth front desk operations, and delivering excellent guest service throughout the guest's stay.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently.
• Manage room reservations, cancellations, and inquiries.
• Answer telephone calls, emails, and guest requests promptly.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues professionally.
• Maintain accurate guest records and front office documentation.
• Coordinate with housekeeping, food and beverage, and other departments to ensure guest satisfaction.
• Prepare bills, receive payments, and maintain accurate financial records.
• Ensure the reception area remains clean, organized, and presentable.

Qualifications and Requirements

• Diploma in Front Office Operations, Hotel Management, Hospitality Management, or a related field.
• At least 1–2 years of experience in a similar position, preferably in a hotel environment.
• Good communication and interpersonal skills.
• Knowledge of hotel reservation systems and front office operations.
• Computer literacy and basic accounting skills.
• Excellent customer service and problem-solving abilities.
• Professional appearance, positive attitude, and strong attention to detail.
• Ability to work flexible shifts, including weekends and public holidays.

Key Competencies

• Excellent guest relations and customer care.
• Strong organizational and multitasking skills.
• Honesty, integrity, and professionalism.
• Ability to work under pressure.
• Teamwork and effective communication.
• Good telephone etiquette.