Customer Service & Dispatch Agent

We are a 24/7 mobility provider offering taxi bookings, car hire, corporate transfers and airport transfers. We are looking for a sharp, calm and customer-focused Customer Service & Dispatch Agent to join our control room team.

What you’ll do

• Handle customer enquiries and bookings by phone, WhatsApp, email and app
• Assign and dispatch drivers efficiently, balancing availability, location and timing
• Track trips in real time and keep customers updated on delays or changes
• Coordinate airport pickups, monitor flight arrivals, and manage corporate transfer schedules
• Resolve complaints and escalate driver or service issues to supervisors
• Keep accurate booking, trip and incident records
• Hand over clearly to the next shift so nothing is dropped

What we’re looking for

• Diploma or degree in any field
• At least [1–2] years’ experience in customer service, a call centre, or dispatch/logistics (transport or ride-hailing experience is a strong plus)
• Excellent spoken and written English and Kiswahili
• Good knowledge of the Airport, Nairobi roads and estates
• Comfortable with computers, booking systems, Google Sheets and WhatsApp Business
• Able to stay composed and make quick decisions under pressure
• Willing to work 12-hour rotating day and night shifts, including weekends and public holidays

Only shortlisted candidates will be contacted.